Built inside a working reseller
Quotes, serialized inventory, purchasing, shipping, returns, CRM and support in one place, connected to Shopify and ShipStation. Built by a reseller who got tired of duct-taping twelve tools together.
Serial numbers in a spreadsheet
RefurbOS fixes this by tracking every unit by serial from receipt to shipment to return.
Copy-pasting orders between Shopify and QuickBooks
RefurbOS fixes this by syncing Shopify orders in automatically and exporting clean books to QuickBooks.
Returns nobody can trace back to a vendor
RefurbOS fixes this by linking every RMA to its original unit, order and vendor RTV.
One system for the whole flow: quote, order, buy, ship, return, support. No re-keying between tabs.
Quote to cash
Build a quote in seconds from your catalog and vendor cost history. Prepay terms are enforced before conversion, so nothing ships ahead of payment. Convert to a sales order with one click.
Sales orders
Each line ships from stock or drop ships from a vendor, and the order knows the difference. Live margins show per line as you edit. Shopify orders sync in automatically, and local changes are never overwritten.
Serialized inventory
Track each unit from receipt to shipment to return. Scan it in, scan it out, and always know which serial went to which customer on which order.
Purchasing and drop ship
Full PO lifecycle with vendor cost memory per product, so you always know what you paid last time. Blind drop ship goes out with your company as the shipper.
Shipping
Buy the label where the order lives. Package weights are prefilled from the catalog and addresses are cleaned before they cost you a re-ship.
Returns, RMAs and warranty
From the customer's request to a credit or a replacement, every step is on one record. Defective units go straight back to the vendor as an RTV instead of sitting on a shelf.
RMA lifecycle
Requested, authorized, received, inspected, resolved.
One-click labels
Send a return label with the authorization email.
Warranty tracking
Coverage looked up by serial, not by memory.
Vendor RTV
Push the defective unit back to who sold it to you.
CRM
No separate pipeline to keep current. Accounts are scored from the orders, quotes and tickets already in the system, and at-risk customers surface before they go quiet.
Support and live chat
Agents see the customer's order history, open quotes and tickets beside the conversation. Turn a chat into a quote without switching tools.
Customer portal
Customers sign in with their Shopify account, so there is no new password to chase. They self-serve the questions that otherwise land in your inbox.
Shopify sign-in
No separate portal account to create.
Self-serve quotes
They build it, you approve the pricing.
Tracking
Every shipment and tracking number in one list.
Tickets
Issues raised with the order already attached.
Reports and sales tax
The reports an owner actually opens on Monday, plus per-county sales tax detail that matches what the state asks for.
Built-in AI
Product-aware quoting help that pulls the right part and last-paid cost.
Suggested replies for live chat and tickets, drawn from how you resolved them before.
Sales follow-up suggestions based on the accounts going quiet.
Runs on a private model. Your data never trains anyone else's AI.
Works with the tools you already sell and ship through.
Authorize both in a few minutes. Orders, customers and rates start flowing immediately.
CSV import for products and customers, including serials you already track in a spreadsheet.
Quote, ship, receive, answer tickets and close the month without leaving the system.
Most resellers are live in under two weeks.
RefurbOS was written inside Reef Telecom, a refurbished Cisco, Poly and Yealink dealer. It still runs that business every day: the quotes, the serials, the drop ships, the RMAs and the support queue.
“We built RefurbOS to run our own refurbished telecom business. Every feature exists because we needed it on a Tuesday afternoon.”
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Orders processed
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Serials tracked
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Hours saved per week
Tell us what you sell and how you sell it. We'll walk your own workflow through RefurbOS.
